HANDPIECE REPAIR - WHAT YOU CAN EXPECT FROM US

Our Commitment to you:
Our commitment to you is to listen and understand your handpiece repair needs, and meet or exceed your expectations of us every time - no excuses and no exceptions. We believe we can be a valuable member of your team and give you peace of mind when it comes to making sure your handpieces are in top working condition. We also want to make sure you understand what you can expect from our services to you.

What The Dentist's Choice provides you:

1. A padded, self-addressed and postage-paid box for shipping
2. Work orders
3. Same day service option, with less than a one week typical turnaround time
4. A 120-day warranty on all repair work including both parts and labor

What you need to do when a handpiece needs servicing:

1. Complete the Handpiece Repair Order Form (make a copy for your records)
2. Carefully place autoclaved handpiece in need of repair into a box or the padded box provided to you
3. Cut out the postage-paid Business Reply Label and securely tape it to the box or envelope
4. Send via U.S. Postal Service (no postage is required)
5. Call us at 952-322-7384 or email us at [email protected] and let us know the handpiece is on its way
6. We will repair the handpiece for our normal overhaul charge (contact us for price list) and will always call you for express approval if the scope of service goes beyond the normal overhaul
7. You should typically expect to receive the handpiece back to you within one week from the time you mailed it to us 

Download a Handpiece Repair Order Form

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Our billing system:
When you receive the handpiece back it will be accompanied by an invoice. We do not expect you to drop what you're doing and pay, but do ask that the invoice be paid within 30 days from date of receipt.

Please do not hesitate to call us at 952-322-7384 if you have any questions